Support

We want to hear from you, and you can contact us for support, questions and discussions, about WebSurge.

Technical Support

For technical support, bugs, feature requests or general usage discussion, there are a couple of avenues available to you:

  • Bugs and Feature Requests (GitHub Issues)
    The WebSurge Github repository can be used to report bugs, feature requests and any focused usability questions. Github Issues provide our official bug tracking mechanism, so you can also see what issues are open and what we're working on.

    Github Issues work best for concise, actionable bug reports and focused feature requests.

    For good bug report please try to:

    • Be concise
    • Provide detailed reproduction steps
    • Keep any issue to a single topic.
  • General Questions (Message Board)
    For more general questions, or open ended discussion of features, licensing or general user discussions, the support forum provides a more open ended discussion format that isn't tied to actions. It's best suited to brainstorming ideas, asking about new features for feasibility or desirability, or longer discussions or indirectly related issues to WebSurge's core feature set.

Licensing Questions

If you need to find your license information, for use with a new machine or a lost registration for an exiting machine.

Licenses are machine registered which means a license needs to be applied on each machine that WebSurge runs on.

If you need to find your license/registration key for West Wind WebSurge, it can be found in one of the following:

  • Your original Confirmation Email
    Your original Email confirmation is sent from sales@west-wind.com and typically includes the product name in this format (depending on version):

    West Wind WebSurge 2.x (Order Confirmation)

  • Your Order History at store.west-wind.com
    If you placed an order in our Web store you can log into your account using your email address to retrieve your order history, along with license keys.

    Go to your account at the site and click on Order History in the top right corner once logged in. If you can't remember your password you can reset your password using the email address you used to register.

    West Wind Web Store Account Profile

  • Still can't find it?
    If you still can't find your license key you can contact us at sales@west-wind.com and provide us with order information which can include email address, order number, name or company name.
    Note: We'll only confirm emails back to the original email address or same company addresses.


© West Wind Technologies, 2014-2022 • Updated: 02/03/22
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